The options are a support LLM that can sometimes be tricked into giving out refunds for items that were never purchased, and a support LLM that never gives out

The options are a support LLM that can sometimes be tricked into giving out refunds for items that were never purchased, and a support LLM that never gives out refunds at all. (It might hallucinate that it gave a refund, but it won't be hooked up to any API that actually allows it to do so.)