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There’s no way to contest or respond to an erroneous review. There’s not even a way to respond to a review saying there’s a problem with the app with a solution

There’s no way to contest or respond to an erroneous review. There’s not even a way to respond to a review saying there’s a problem with the app with a solution, or a "that’s coming in the next update—hang tight." As both a developer and user, that's one of my main complaints with the Android market as well. Is there a good reason to not allow this that I'm overlooking?

pkamb 15y ago
Here's a gem of a review I received. Contested it with Apple and got nowhere :/ Very frustrating. Mis-information It is horrible when you don't provide enough information on the app description, or on their (garbage) website; and let people believe that this may be able to check other (e.g. gmail) accounts. I think they should have clearly written: CHECK YOUR REDDIT ACCOUNT). I will give 4-5 stars if that was the case, this is a request to the program developer to work around and make a useful little application. I am very frustrated. The app's name? Reddit Notifier http://itunes.apple.com/us/app/reddit-notifier/id468366517?mt=12 http://itunes.apple.com/us/app/reddit-notifier/id468366517?m...
sunnynagra 15y ago
It seems that I may be in the minority, but I contested a 1 star written review because it was obvious that the reviewer didn't read the description and didn't even try the app before reviewing it badly. I reported it to Apple, stated my reasoning and within a day or two that review was removed. It was for this app: http://itunes.apple.com/us/app/basketball-shot-tracker-hd/id479103761?ls=1&mt=8 http://itunes.apple.com/us/app/basketball-shot-tracker-hd/id... Granted I only did this once, but I think that since it was a clear cut case, Apple quickly removed that poor review.
- pkamb 15y ago
  I successfully contested a customer review that was basically a text dump of promo codes I had posted elsewhere. But had no luck with the review I posted above, where I think it was obvious the review never read the description. Your milage may vary I guess, just like with app reviews.

pkamb 15y ago

Here's a gem of a review I received. Contested it with Apple and got nowhere :/ Very frustrating. Mis-information It is horrible when you don't provide enough information on the app description, or on their (garbage) website; and let people believe that this may be able to check other (e.g. gmail) accounts. I think they should have clearly written: CHECK YOUR REDDIT ACCOUNT). I will give 4-5 stars if that was the case, this is a request to the program developer to work around and make a useful little application. I am very frustrated. The app's name? Reddit Notifier http://itunes.apple.com/us/app/reddit-notifier/id468366517?mt=12 http://itunes.apple.com/us/app/reddit-notifier/id468366517?m...

sunnynagra 15y ago

It seems that I may be in the minority, but I contested a 1 star written review because it was obvious that the reviewer didn't read the description and didn't even try the app before reviewing it badly. I reported it to Apple, stated my reasoning and within a day or two that review was removed. It was for this app: http://itunes.apple.com/us/app/basketball-shot-tracker-hd/id479103761?ls=1&mt=8 http://itunes.apple.com/us/app/basketball-shot-tracker-hd/id... Granted I only did this once, but I think that since it was a clear cut case, Apple quickly removed that poor review.

pkamb 15y ago
I successfully contested a customer review that was basically a text dump of promo codes I had posted elsewhere. But had no luck with the review I posted above, where I think it was obvious the review never read the description. Your milage may vary I guess, just like with app reviews.