And then the next day, they lower the price 20% because the software said to do it only hours after a customer was willing to lease it for a negotiated 10% disc

And then the next day, they lower the price 20% because the software said to do it only hours after a customer was willing to lease it for a negotiated 10% discount. The coordination of the human and software workflows is atrocious, based on what I observed when leasing a house from a big landlord/investment firm. The roles of human leasing agents has to have changed greatly at these companies; my guess is they are more administrative now, with much less interaction with the tenants.