I have an 11'' laptop that I never take out. 80% of the time I'm okay. 20% of the time they make me take it out and when I tell them that according to their own

I have an 11'' laptop that I never take out. 80% of the time I'm okay. 20% of the time they make me take it out and when I tell them that according to their own rules I do not have to, they ignore me.