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https://www.citizensadvice.org.uk/debt-and-money/banking/complaints-about-banks-and-building-societies/ https://www.citizensadvice.org.uk/debt-and-money/banking
by jarofgreen 3y ago
https://www.citizensadvice.org.uk/debt-and-money/banking/complaints-about-banks-and-building-societies/ https://www.citizensadvice.org.uk/debt-and-money/banking/com...
"Banks and building societies are required by law to have a written complaints process which tells customers how to make a complaint."
- NeoTar 3y agoCitizens advice can also help you out with a referral to a food-bank if your need is desperate: https://www.citizensadvice.org.uk/debt-and-money/using-a-food-bank/ https://www.citizensadvice.org.uk/debt-and-money/using-a-foo...
- azalemeth 3y agoVery much this. Complain to the ombudsman and highlight how their automated process stopped you being able to eat. You can likely get compensation back. I realise it's little help, but also give them a 1-star review on google play – https://play.google.com/store/apps/details?id=com.revolut.revolut https://play.google.com/store/apps/details?id=com.revolut.re... – and highlight this. Looks like supportdroid tends to get back fairly quickly...
- drcongo 3y agoMonzo froze an account of mine a few years ago, keeping a couple of grand from me. They absolutely refused to answer any questions and eventually just stopped replying. One complaint to the financial ombudsman though and I had my money back immediately.