probably just called the card issuer. It's a valid chargeback reason, here's Visa's guidance (probably under section 13.3): https://usa.visa.com/content/dam/VCO

probably just called the card issuer. It's a valid chargeback reason, here's Visa's guidance (probably under section 13.3): https://usa.visa.com/content/dam/VCOM/global/support-legal/documents/merchants-dispute-management-guidelines.pdf https://usa.visa.com/content/dam/VCOM/global/support-legal/d... "You inaccurately described the merchandise or services at the time of purchase." (billed as high-speed, it wasn't)