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Mobile Carrier Prefs? GiffGaff is the Best Move I Ever Made

4 points by iProject 15y ago

stephengillie 15y ago
Strangely this reads like an advertisement. The author begins by describing his mobile-contract insecurities, then brings up bad customer service he's endured. The article continues to state that all mobile carriers have equally bad customer service, and wraps up with a shining review of the only company deemed to be different.
- DanBC 15y ago
  GiffGaff has affiliate links. This article does not use affiliate links. The author makes some reasonable points. Customer support with GiffGaff is provided by the community. I've asked a question, and got very rapid, thoughtful, correct replies. That was amazing. Often I've asked questions to big (proper) networks and got confused, misleading, incomplete replies. FWIW I'm not using Giffgaff (although I am thinking about it) because I'm using T-Mobile with vouchers. It's mostly okay. I've never used their customer service. They do use an annoying proxy to serve rare interstitial warnings about bandwidth use, and to serve low quality images with changed alt text. (Telling you to shirt r to improve that image. The alt text revert once you do that.) Mobile broadband is bafflingly expensive in the UK. T-Mobile claims (for this product) NO LIMITS, but what they mean is no limits for "web surfing and email", but blocks on some other things (Flash, streaming, etc) after you reach the limit. Torrenting is still possible. Mobile broadband is one the the causes of "Bill shock" (the other being data roaming when abroad) so it's reasonable to be looking around at providers.
  - Tichy 15y ago
    They could also pay bloggers directly to advertise them. Especially if they are specialized on letting "the community" work for them.
    - DanBC 15y ago
      I emailed the author. He said that all their sponsored posts are clearly labelled.
      - stephengillie 15y ago
        Thanks for the clarification. Maybe I'm too used to being just a number to my phone company, like a form of learned helplessness.
Tichy 15y ago
So many words just to explain that he switched phone provider. You can fuss too much about the small stuff, you know.

4 points by iProject 15y ago

Strangely this reads like an advertisement. The author begins by describing his mobile-contract insecurities, then brings up bad customer service he's endured. The article continues to state that all mobile carriers have equally bad customer service, and wraps up with a shining review of the only company deemed to be different.

DanBC 15y ago
GiffGaff has affiliate links. This article does not use affiliate links. The author makes some reasonable points. Customer support with GiffGaff is provided by the community. I've asked a question, and got very rapid, thoughtful, correct replies. That was amazing. Often I've asked questions to big (proper) networks and got confused, misleading, incomplete replies. FWIW I'm not using Giffgaff (although I am thinking about it) because I'm using T-Mobile with vouchers. It's mostly okay. I've never used their customer service. They do use an annoying proxy to serve rare interstitial warnings about bandwidth use, and to serve low quality images with changed alt text. (Telling you to shirt r to improve that image. The alt text revert once you do that.) Mobile broadband is bafflingly expensive in the UK. T-Mobile claims (for this product) NO LIMITS, but what they mean is no limits for "web surfing and email", but blocks on some other things (Flash, streaming, etc) after you reach the limit. Torrenting is still possible. Mobile broadband is one the the causes of "Bill shock" (the other being data roaming when abroad) so it's reasonable to be looking around at providers.
- Tichy 15y ago
  They could also pay bloggers directly to advertise them. Especially if they are specialized on letting "the community" work for them.
  - DanBC 15y ago
    I emailed the author. He said that all their sponsored posts are clearly labelled.
    - stephengillie 15y ago
      Thanks for the clarification. Maybe I'm too used to being just a number to my phone company, like a form of learned helplessness.

Tichy 15y ago

So many words just to explain that he switched phone provider. You can fuss too much about the small stuff, you know.