4 ms·

Mobile app is already first class citizen at ING in some EU countries. One is unable to make transactions or even is locked out completely from all online chann

Mobile app is already first class citizen at ING in some EU countries. One is unable to make transactions or even is locked out completely from all online channels after losing access to their mobile app, or if their app simply stops responding on tapping the "Confirm" button. Web is merely second class citizen. No idea how they arrived to this retarded architectue. Submitting any kind of architectural feedback to a bank is hopeless and helpless, these fuckers always know better.

taway1237 3y ago
> No idea how they arrived to this retarded architecture 2FA is known to increase security drastically. It's easy to understand why it's a good idea. EU banks in particular do this because 2FA for banks is mandated by a EU level directive. > Submitting any kind of architectural feedback to a bank is hopeless and helpless, these fuckers always know better. In this case they clearly do.
- aidenn0 3y ago
  There are lots of options for 2FA that don't require me to install a bloated and buggy app that only supports one bank.
  - Tijdreiziger 3y ago
    You don't have to install it, you can ask them to send you a physical 2FA device instead.
    - expertentipp 3y ago
      They charge money for physical 2FA device. https://www.ing.de/hilfe/auftraege-freigeben/phototan/ https://www.ing.de/hilfe/auftraege-freigeben/phototan/
- expertentipp 3y ago
  In at least one EU country the only available free of charge second factor of 2FA at ING is their FULL MOBILE BANKING APP. You're posting a comment at HN explaining that "mobile banking app is 2FA because security because EU", are you working there?
buybackoff 3y ago
Hm, last time I tried 3 years ago paper mails were their only channel (after opening an account online). They were so past century. If they do anything with this TLD before improving their basic banking platform/UX it will only prove the point of how retarded they have been.

taway1237 3y ago

> No idea how they arrived to this retarded architecture 2FA is known to increase security drastically. It's easy to understand why it's a good idea. EU banks in particular do this because 2FA for banks is mandated by a EU level directive. > Submitting any kind of architectural feedback to a bank is hopeless and helpless, these fuckers always know better. In this case they clearly do.

aidenn0 3y ago
There are lots of options for 2FA that don't require me to install a bloated and buggy app that only supports one bank.
- Tijdreiziger 3y ago
  You don't have to install it, you can ask them to send you a physical 2FA device instead.
  - expertentipp 3y ago
    They charge money for physical 2FA device. https://www.ing.de/hilfe/auftraege-freigeben/phototan/ https://www.ing.de/hilfe/auftraege-freigeben/phototan/
expertentipp 3y ago
In at least one EU country the only available free of charge second factor of 2FA at ING is their FULL MOBILE BANKING APP. You're posting a comment at HN explaining that "mobile banking app is 2FA because security because EU", are you working there?

buybackoff 3y ago

Hm, last time I tried 3 years ago paper mails were their only channel (after opening an account online). They were so past century. If they do anything with this TLD before improving their basic banking platform/UX it will only prove the point of how retarded they have been.