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We're members of some EU projects, and they share a common help desk. To serve as a knowledge base, the tickets are kept, but all PII is anonymized after 2 year
by bayindirh 3y ago
We're members of some EU projects, and they share a common help desk. To serve as a knowledge base, the tickets are kept, but all PII is anonymized after 2 years AFAIK.
What they do is pretty simple. They overwrite the data fields with the text "<Anonymized>". No hashes, no identifiers, nothing. Everything is gone. Plain and simple.
- spookie 3y agoKISS That's the best way to go about it
- infogulch 3y agoI think it would be reasonable to at least number different participants so you don't completely lose the flow of conversation.
- bayindirh 3y agoDesign of the helpdesk keeps the dialogue intact. So no context or flow is lost in that particular case.