In my experience bigger companies are more dysfunctional, but they appear less so the higher up in the company you are. When you're just some low-level worker

In my experience bigger companies are more dysfunctional, but they appear less so the higher up in the company you are. When you're just some low-level worker for a mega corp high-level decisions tend to get passed down with little to no context through several layers of management half of whom are disconnected from the issues you face on the ground, and the other half are disconnected from the decision making at the top. This does cause some dysfunction, but I agree with you that it's not often not as bad as it seems when you have context of the why decisions are being made. Not all companies do such a bad job at communication either and flatter organisation structures can help empower the people on the ground to make decisions which might otherwise need the approval of several layers of management. But still, in a large company there's inevitably always going to be some disconnect which will cause some level of dysfunction that you wouldn't get in a small company.