Your bias is showing in your omission of the main point (which is clearly stated in the post): they’re insisting she opens the door. The desire is for them to l

Your bias is showing in your omission of the main point (which is clearly stated in the post): they’re insisting she opens the door. The desire is for them to leave the food and then go away, so she can open the door to get the food. This is not the same thing as leaving it out in the cold, which implies they did not notify her it was there (so it sat outside for a long time). This is not difficult to reason out, unless your initial inclination is to try to discredit the claim, which is exactly the type of treatment often raised on that sub).