I'm talking about the quality of the products and the management. The Store does great because they have good customer service-- I don't fault them there-- but

I'm talking about the quality of the products and the management. The Store does great because they have good customer service-- I don't fault them there-- but it is still chicken wire and duck tape from an engineering viewpoint. AWS has gotten a lot of hype, as has the kindle, but I don't think either of them are ahead of their competition. My point though, was internally. Amazon is full of B and C players who think they are A players, and that goes all the way to the top. (There are some A players there too, of course, but they often leave within a year or two.)