I randomly mentioned Wise problems to a friend and she immediately said "Oh wow I closed my account in the US and used them to transfer all the funds to Europe.

I randomly mentioned Wise problems to a friend and she immediately said "Oh wow I closed my account in the US and used them to transfer all the funds to Europe. They just 'lost' the transfer as it's now gone from my US account and is not credited to my Europe account and they will not help me find it' They should report this to their local state attorney, or the state attorney where Wise is registered in the United States. Also, if the amount is small enough, she can sue them in small claims court.