Go onto a Facebook and search "Wise". You'll find a handful of group where people are selling/buying validated Wise accounts. They have really big issues with

Go onto a Facebook and search "Wise". You'll find a handful of group where people are selling/buying validated Wise accounts. They have really big issues with money laundering and fraud. My guess is they either got a stern warning from regulators or are being proactive at try to eliminate the fraud. And not in a "this is our 2024 goal" but a "we better do this now or risk getting shut down". So massive changes to account validation are happening and customer service isn't prepared.