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Delaware Tax Office. No joke. I'm not sure what systems they have in place there. I was telling my co-founder about my experience with them just yesterday, and

Delaware Tax Office. No joke. I'm not sure what systems they have in place there. I was telling my co-founder about my experience with them just yesterday, and my experiences have taken place over about 2-3 years, but I've had no contact with them in probably 4-5 years. Every call, the call center people were knowledgeable, friendly, helpful. It was a pleasure to call them (which is not what I expected at all). I remember I had a call with them, and had to contact Razer directly afterwards because they shipped me 3 faulty computers (out of 4 ordered). Razer was brutal to deal with, didn't want to help, didn't care, wouldn't do anything for us. How on earth did a public service get it so right, and a public company so wrong?

2rsf 3y ago
Nice, the Swedish tax authorities are usually like that- very helpful, quick to answer and do their best to solve your problem.
column 3y ago
> How on earth did a public service get it so right, and a public company so wrong? Maybe it's because they are not so tighly constrained to a target number of callers to answer to?
- pedalpete 3y ago
  I'm not sure I understand what you mean? Can you elaborate?
  - RecycledEle 3y ago
    Colum means that at the for-profit company, the support people are probably given a KPI (key performance indicator) of answering X calls per hour. That rushes them so they do not really help anyone.
    - column 3y ago
      Exactly
Two4 3y ago
Delaware heavily depends on companies registering and paying tax there as a source of income, and have gone to great pains to remove all sources of friction in their administrative processes
Breza 3y ago
Some government agencies really get it right. Strange as it sounds, I've always had positive interactions with the Secret Service. I've worked events where the president spoke, and I used to live next door to an embassy, so they patrolled the block more often than the local police.

2rsf 3y ago

Nice, the Swedish tax authorities are usually like that- very helpful, quick to answer and do their best to solve your problem.

column 3y ago

> How on earth did a public service get it so right, and a public company so wrong? Maybe it's because they are not so tighly constrained to a target number of callers to answer to?

pedalpete 3y ago
I'm not sure I understand what you mean? Can you elaborate?
- RecycledEle 3y ago
  Colum means that at the for-profit company, the support people are probably given a KPI (key performance indicator) of answering X calls per hour. That rushes them so they do not really help anyone.
  - column 3y ago
    Exactly

Two4 3y ago

Delaware heavily depends on companies registering and paying tax there as a source of income, and have gone to great pains to remove all sources of friction in their administrative processes

Breza 3y ago

Some government agencies really get it right. Strange as it sounds, I've always had positive interactions with the Secret Service. I've worked events where the president spoke, and I used to live next door to an embassy, so they patrolled the block more often than the local police.