The point is that it's easier for a service provider to spend 1-2 hours (or across multiple people) when they don't have to spend 12 years of training with high

The point is that it's easier for a service provider to spend 1-2 hours (or across multiple people) when they don't have to spend 12 years of training with high attrition rates. Both because it's more affordable, and because there's less scarcity.