> "A lack of planning on your behalf, does not constitute an emergency upon mine." Depends on your relationship with the person who planned poorly: if you trul

> "A lack of planning on your behalf, does not constitute an emergency upon mine." Depends on your relationship with the person who planned poorly: if you truly don't care, then you run the risk of becoming known as the jerk engineer who isn't a team player. The reality is that employees are generally expected to cover for each other to provide the (paying) customer with consistent support. If the party who planned poorly was the customer, you have to decide whether they're paying you enough to scramble for them, and whether you want their accolades or their ire. My M.O. is to support my customers through thick and thin (within reason, of course), which tends to get me repeat business and referrals. Yes, going out of your way for your customers is good for business. Give a shit.