Same experience, but I have one hypothesis: in B2C the “client” after some point become some abstract entity where people ship code/product to. A great PM can t

Same experience, but I have one hypothesis: in B2C the “client” after some point become some abstract entity where people ship code/product to. A great PM can talk with those masses and extract exactly what needs to be done. This is a very hard skill. In B2C the customer is way clearer and the relationship is everything and it’s quite hard a bad professional hide for long.