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Yes, because the corporations are optimizing for cost effectiveness (return on sales or return on investment). Corporations don't care what the user experience
by anonymouskimmer 3y ago
Yes, because the corporations are optimizing for cost effectiveness (return on sales or return on investment).
Corporations don't care what the user experience is for its own sake. They care about keeping and retaining paying users. After a point they don't bother making the user experience better, because it isn't cost effective to do so.
- xboxnolifes 3y agoBut cost effectiveness makes it sound like you can fix it by throwing money at it. The point is that you cannot fix it, even with infinite money, because you will reach zero users before you reach 0 fraud.
- anonymouskimmer 3y agoThe way to fix it with infinite money is to have individual human curators (concierge services) for every customer. This eliminates fraud and makes a very, very easy-to-use "user interface" when the human concierges are well trained. Regardless, even if I'm wrong with "cost effective", the word still isn't "optimal".
- inopinatus 3y agoHowever well trained they may be, humans are notoriously easy to manipulate and engineer around. Humans in a customer service role especially, since they are by definition expected to be helpful by default.
- anonymouskimmer 3y agoIf they're paid enough you can select for humans with superior talents and, at least as important, training. Heck, with infinite money you could have them train for 5 or 10 years before ever having a real-case person to interact with.
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- anonymouskimmer 3y agoWe've reached maximum reply depth. > This is not a hypothetical. In many healthcare systems, that is the approximate timeframe for medical practice, doctors are amongst the most expensive and selectively educated service professionals on the planet, and can still be readily hoodwinked by a bad faith approach. Yes, because they are trained, licensed, and incentivized to place other things above fraud detection or customer service itself. I was literally discussing with the other person about Youtube, for which 5 - 10 years of training is sufficient to train a concierge and still leave 4.5 - 9.5 years dedicated to fraud detection and prevention. People complain about health care all of the time, yet most of them still come back to it. The threshold for flouncing due to bad user interface is a lot higher than for Youtube.
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- anonymouskimmer 3y agoI think part of the problem here is a mistaken interpretation on my part. I was thinking of "optimal" in terms of an ideal society in which no fraud takes place. I think the article writer was thinking of "optimal" in terms of optimizing the solution to a problem given the constraints and freedoms of current society.