"The issue appears one-sided only because you're hearing just one side." This is exactly true and I'm perfectly willing to revisit my opinions if I hear the ot

"The issue appears one-sided only because you're hearing just one side." This is exactly true and I'm perfectly willing to revisit my opinions if I hear the other side. However (and a big one), I don't expect to hear anything from Google that's going to overturn the mental verdict I've formed that this is a lousy, shitty way to do business and treat your customers.