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I just want to jump in here and say that we (Hatchlings) are also not asking for more leniency on fraud. We've been on the opposite side of the advertiser/publi
by yeldarb 15y ago
I just want to jump in here and say that we (Hatchlings) are also not asking for more leniency on fraud. We've been on the opposite side of the advertiser/publisher fence too and fraud on the campaigns we run is not acceptable.
It's not even necessarily false-positives that we're against either. Mistakes happen.
The real issue is that we've been doing everything possible for the last year to get this issue resolved and have been willfully ignored. We, a small 5 person startup, take care to provide personal support for our 3.5 million users (yes, even to the non-paying ones) and we don't think it's too much to ask for Google to do the same especially with an issue as big as this.
PS - the "spammy Facebook games companies" is a whole different issue. We try not to be spammy either and the FB platform is a similar situation where there are bad actors who tend to ruin it for everyone else.
- ajross 15y agoIf it's really $40k, you haven't done everything possible. Call a lawyer, file a suit. This kind of money won't pay for a big firm, but you can absolutely get someone local. And in discovery you'll learn why you were banned. Or you get some of it back in a settlement.