People on HN really over estimate the average user. I start any troubleshooting with older family be starting with "Show me how you normally get on the Internet

People on HN really over estimate the average user. I start any troubleshooting with older family be starting with "Show me how you normally get on the Internet" because who knows which browser theyve already been tricked into using. I'm not quite sure how - but I'm pretty certain my grandmother uses the web exclusively through her phones stock email client. I've tried to show her... but I always find her inside some webview spawned by the email app eventually.