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My personal experience with Google is that they have almost a pathological obsession with making it as hard as possible for you to get in touch with them. They
by newman314 15y ago
My personal experience with Google is that they have almost a pathological obsession with making it as hard as possible for you to get in touch with them.
They operate off the notion that pretty much everything is self-service and there are no requirements for human support. When Google Enterprise first started, their only offerings were M-F, don't call us, we'll call you support. It certainly clashed quite a bit with the traditional expectation of enterprise customers.
- crag 15y agoThere is no customer service for Google Apps besides an email. And even that, you won't get a response for days, besides a canned, "Thank you for contacting Google...". And look at their phone, which failed IMHO. One of the main reasons was the lack of customer service. Like a customer is gonna email you and wait 3 days for a reply when his phone doesn't work. And now they are about to release a tablet? Good luck.
- newman314 15y agoThat sucks for Android users. You want a Nexus device because it has a better chance of getting an update but otoh support sucks because it is Google. To be clear, I'm perfectly fine with Google not supporting free products (although it is good customer service to do so). However, this bad behavior applies to products and support that customers pay for which IMO is unacceptable.