4 ms·

Put simply, the end user is not the customer. The shareholders are. As in "we need a product that harvests money from people" instead of "let's solve a problem

Put simply, the end user is not the customer. The shareholders are. As in "we need a product that harvests money from people" instead of "let's solve a problem for people while adding value".

sva_ 3y ago
Pretty sure the customers are the entities who buy advertisement space.
louison11 3y ago
Solving a problem is harvesting money when it’s well done. It’s when they stop solving new problems that they have to optimize their existing revenue streams at the cost of user satisfaction.