"I realize that this probably wasn’t done maliciously and that we were probably caught up in some algorithm gone awry" I realize the diplomatic and empathic in

"I realize that this probably wasn’t done maliciously and that we were probably caught up in some algorithm gone awry" I realize the diplomatic and empathic intent here but to me the whole episode is really damning if this is how they handle customers. Depriving people of payment for services rendered goes several steps beyond plain old shitty customer service.