> you had a single company to answer all the calls, so it was much better Huh, then why did Sun, Oracle, and Veritas have to set up a shared tech support cente

> you had a single company to answer all the calls, so it was much better Huh, then why did Sun, Oracle, and Veritas have to set up a shared tech support center in San Jose? "Accelerated finger pointing", said a friend who had to do business with them.