That's the main problem with automating as much as possible, and having as few customer service reps as possible. It feels like talking to a brick wall when som

That's the main problem with automating as much as possible, and having as few customer service reps as possible. It feels like talking to a brick wall when something non-standard happens. If this issue gets resolved in light of the publicity it's now getting, it just further shows that the Google system is deeply flawed for it's users.