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Everywhere else in the world, "customer service" means answering a telephone and following a script. In Japan, "customer service" means "a guy in a suit and tie
by 0xbadcafebee 3y ago
Everywhere else in the world, "customer service" means answering a telephone and following a script. In Japan, "customer service" means "a guy in a suit and tie will come to your hostel to hand-deliver a rental cellphone, show you how it works, and remind you very politely to return it within the rental window or you will face overage charges". It's truly a different planet.
- lmm 3y agoThey still 100% follow a script, it's just a more florid one. If anything it's harder to get the kind of service that makes a real difference in Japan.
- Cthulhu_ 3y agoYeah they seem to follow a script to the dot, unlike westerners who are a lot more casual about things.
- jorvi 3y agoIn general I always see people from the West venerate the qualities of Japanese society, without realizing that it stems from extreme collectivism and that if America or Europe was similar you’d have much of your individuality grinded out of you.
- sgu999 3y ago> you’d have much of your individuality grinded out of you That doesn't seem too bad now that Adam Curtis ruined it for me. [0] [0] https://m.youtube.com/watch?v=eJ3RzGoQC4s https://m.youtube.com/watch?v=eJ3RzGoQC4s