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>My wife once asked me how many customers I had. Then she asked how many email support emails I’ve handled over the same time period. They were about equal Tha
by tonyedgecombe 3y ago
>My wife once asked me how many customers I had. Then she asked how many email support emails I’ve handled over the same time period. They were about equal
That's similar to me. Roughly the same amount of support emails and customer orders. The funny thing is when I looked deeper most people raising support issues didn't buy and most people who bought never raised a support issue.
On the subject of label printers one of the things I'm looking forward to in retirement is never touching a printer driver for a label or receipt printer again. They caused me so much aggravation.
- semireg 3y agoTrue story in the asymmetry of support vs sales. My “best customers” are the people who google for a solution, download, it works, and they buy a license. Done and done.