> Beyond the tech, how would support services really work? We can have a technician from any of the large vendors on-site in less than 2 hours. In some of our D

> Beyond the tech, how would support services really work? We can have a technician from any of the large vendors on-site in less than 2 hours. In some of our DC clusters we actually have vendor support personnel 24x7 on-site with vendor paid spare parts inventory. How would they provide that level of service? Forgive me for being naive, but that sounds like a great way to differentiate their offering. E.g. the famous Maytag Repairman, who sits at his desk doing nothing because Maytag washers are so reliable that he has nothing to do. > In a time in which the laundry appliances of major manufacturers had reached maturity, differing mostly in minor details, the campaign was designed to remind consumers of the perceived added value in Maytag products derived from the brand's reputation for dependability. https://en.wikipedia.org/wiki/Maytag_Repairman#Ol'_Lonely https://en.wikipedia.org/wiki/Maytag_Repairman#Ol'_Lonely