Apple’s customer service experience isn't nearly as nightmarish as your typical CS experience. The wait times seem nonexistent, and you can schedule a callback

Apple’s customer service experience isn't nearly as nightmarish as your typical CS experience. The wait times seem nonexistent, and you can schedule a callback at a time of your choosing so you can skip the line entirely. That said, my personal favorite is just texting them over iMessage. No waiting, no reading off serial numbers and hoping the representative heard you correctly over a phone line with ancient audio quality, and no symmetrical communication that requires you to devote all your attention to the conversation. Simply get it done on your own time.