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> Anytime my rate goes up (after intro offer ends or whatever), I always either call them and patiently navigate the system to get it reduced, or switch back to
by LeafItAlone 3y ago
> Anytime my rate goes up (after intro offer ends or whatever), I always either call them and patiently navigate the system to get it reduced, or switch back to another provider (e.g. back and forth between AT&T / Crapcast).
Just FYI, this isn’t always possible. I have just one (1) available high speed internet and cable provider available to me. My only other internet options are 700kbps DSL or traditional satellite. Starlink may be available, but last I checked it required permanent installation of a receiver, which isn’t an option where I rent.
So when I call and ask nicely for a lower rate, I get told no, because I have no other options to go to and they know that. They know that if I cancel, I will just have to come back. My provider even extended their installation area slightly to ensure that it wouldn’t be profitable for a local ISP to build out here.
This situation is unfortunately widespread. Look at a map of ISPs for your state; I bet you find little overlap outside of bigger cities.
> Even $30/mo is $360 annually, which I'd rather spend on something else.
Me too! It’s not about being fiscally sensitive. It’s about availability and options.
- metadat 3y agoThat sucks, it's the worst case scenario for Internet service - you're captured. This surely applies to a noteworthy portion of the population in the US.