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What you really want is two apps, completely different UX's and its not worth the effort more times than not. No one is going to Herman Miller's website for exa

What you really want is two apps, completely different UX's and its not worth the effort more times than not. No one is going to Herman Miller's website for example and not buying a chair because they don't like the desktop web app experience. They might pass though if they can't get the site to work well on their phone.

marginalia_nu 3y ago
Huh? I've definitely bounced off shops because their web app experience sucked.
- pavel_lishin 3y ago
  Same for restaurants who over-design their website and make it difficult to find the only three things I care about: location, hours, menu.
  - Isthatablackgsd 3y ago
    Don't forget contact too. It was difficult to find contact information on some sites. I remember 10 years ago contact information are usually at the bottom of the main page or in the nav menu. Now, it took some soul searching to find it where they buried it in the submenu. Sometime I usually use Google Maps to get the address or phone number since some site don't make it easier to find it
  - Sohcahtoa82 3y ago
    The trend that I have found to be truly aggravating is restaurants recognizing that sometimes I just want to look at the menu. I don't want to place an order. Don't make me tell you when I want to pick up my order or where I want it delivered. I just want to browse and make a decision later.
deleted 3y ago
[deleted]
cyberax 3y ago
I have just cancelled about $500 in monthly subscriptions on Patreon, because I refuse to reward utter management failures. I refuse to go to restaurants that have QR-code menus that download a PDF with unusably small entries. Unless you HAVE to use something, you can still vote with your wallet. Herman Miller is not the only furniture company in existence.
- nayuki 3y ago
  > restaurants that have QR-code menus that download a PDF Oh yes, about half of the time when a restaurant requires me to scan their QR Code to read their online menu, it's a 20 MB PDF - not a responsive web page. And the PDF usually has multiple columns of text, which means I need to zoom and horizontally scroll (generally a big no-no in web design). I'm a technologist at heart and I find this implementation so needlessly bad, and an extremely poor use of technology. I would prefer a no-bullshit paper menu instead.
- digging 3y ago
  > I refuse to go to restaurants that have QR-code menus that download a PDF with unusably small entries. I either go on the restaurant's website directly to find the menu or ask for a physical menu. I've never been tripped up by that. I understand I'm still rewarding the owner for their bad choice, but I'm not going to force my friends and family to get up and leave a restaurant we all wanted to try out because of it.
- Animats 3y ago
  > I refuse to go to restaurants that have QR-code menus that download a PDF with unusably small entries. It gets worse. I've been to a restaurant in Silicon Valley where not only were the menus reached through a QR code, the linked page was not the menu. It was the onboarding funnel to get customers to sign up for a food-delivery service. You had to sign up to get menu access. Then you could order online. Dine-in was just ordering food delivered with a really short delivery trip.
  - cyberax 3y ago
    That's awfully amazing in a very Silicon Valley way. Here in Seattle we have a few restaurants that use a similar model, you scan a QR code and order food online, only it's "delivered" to your table. But they don't need any account information from you, so it's pretty convenient.
lopkeny12ko 3y ago
You and I live in completely different worlds. I will absolutely not complete a purchase if your website is unusable. In fact, this happened last week--I was trying to purchase a plane ticket and the animations were so excessive and poorly done that it obscurbed a form field that made it impossible to book the ticket. I bounced and booked a ticket from a competing airline.
fkyoureadthedoc 3y ago
The prissy prima donna web developers in this thread would have you believe that all users are just like them and obviously bounce from any site that isn't perfect (as defined by them of course). In reality most sites are shit and people just suffer through them anyway because something they want is on the other end.

marginalia_nu 3y ago

Huh? I've definitely bounced off shops because their web app experience sucked.

pavel_lishin 3y ago
Same for restaurants who over-design their website and make it difficult to find the only three things I care about: location, hours, menu.
- Isthatablackgsd 3y ago
  Don't forget contact too. It was difficult to find contact information on some sites. I remember 10 years ago contact information are usually at the bottom of the main page or in the nav menu. Now, it took some soul searching to find it where they buried it in the submenu. Sometime I usually use Google Maps to get the address or phone number since some site don't make it easier to find it
- Sohcahtoa82 3y ago
  The trend that I have found to be truly aggravating is restaurants recognizing that sometimes I just want to look at the menu. I don't want to place an order. Don't make me tell you when I want to pick up my order or where I want it delivered. I just want to browse and make a decision later.

deleted 3y ago

[deleted]

cyberax 3y ago

I have just cancelled about $500 in monthly subscriptions on Patreon, because I refuse to reward utter management failures. I refuse to go to restaurants that have QR-code menus that download a PDF with unusably small entries. Unless you HAVE to use something, you can still vote with your wallet. Herman Miller is not the only furniture company in existence.

nayuki 3y ago
> restaurants that have QR-code menus that download a PDF Oh yes, about half of the time when a restaurant requires me to scan their QR Code to read their online menu, it's a 20 MB PDF - not a responsive web page. And the PDF usually has multiple columns of text, which means I need to zoom and horizontally scroll (generally a big no-no in web design). I'm a technologist at heart and I find this implementation so needlessly bad, and an extremely poor use of technology. I would prefer a no-bullshit paper menu instead.
digging 3y ago
> I refuse to go to restaurants that have QR-code menus that download a PDF with unusably small entries. I either go on the restaurant's website directly to find the menu or ask for a physical menu. I've never been tripped up by that. I understand I'm still rewarding the owner for their bad choice, but I'm not going to force my friends and family to get up and leave a restaurant we all wanted to try out because of it.
Animats 3y ago
> I refuse to go to restaurants that have QR-code menus that download a PDF with unusably small entries. It gets worse. I've been to a restaurant in Silicon Valley where not only were the menus reached through a QR code, the linked page was not the menu. It was the onboarding funnel to get customers to sign up for a food-delivery service. You had to sign up to get menu access. Then you could order online. Dine-in was just ordering food delivered with a really short delivery trip.
- cyberax 3y ago
  That's awfully amazing in a very Silicon Valley way. Here in Seattle we have a few restaurants that use a similar model, you scan a QR code and order food online, only it's "delivered" to your table. But they don't need any account information from you, so it's pretty convenient.

lopkeny12ko 3y ago

You and I live in completely different worlds. I will absolutely not complete a purchase if your website is unusable. In fact, this happened last week--I was trying to purchase a plane ticket and the animations were so excessive and poorly done that it obscurbed a form field that made it impossible to book the ticket. I bounced and booked a ticket from a competing airline.

fkyoureadthedoc 3y ago

The prissy prima donna web developers in this thread would have you believe that all users are just like them and obviously bounce from any site that isn't perfect (as defined by them of course). In reality most sites are shit and people just suffer through them anyway because something they want is on the other end.