I don't know how big the company is, but after a certain bigness, all of the people who could fix problems like this have moved on. The only people left are man

I don't know how big the company is, but after a certain bigness, all of the people who could fix problems like this have moved on. The only people left are managers who fix "problems" with lawyers. A classic "when all you've got's a hammer" situation. They might not be refusing to fix the problem. They might actually be unable with the tech talent they've got left. My advice? Don't look like a nail.