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I wonder how long it takes to reach the representative. So so soooo many companies hide behind excruciating customer service hell holes to get out of being resp
by tacocataco 3y ago
I wonder how long it takes to reach the representative. So so soooo many companies hide behind excruciating customer service hell holes to get out of being responsible for fixing mistakes.
"You can right to repair, you just have to wait 3 hours on the phone on the world's least stable customer service line."
I shouldn't have to drag my balls through apple's pile of glass to use the product I purchased. This is nearly every giant corporation these days, so I guess i have to just stop purchasing anything but necessities.
I should note I do not blame the customer service representatives for this. Most businesses are obviously running a skeleton crew and most of the people you talk go have zero authority to fix an issue.
- joshstrange 3y agoYou've clearly never used Apple Support because they are by far the best support I've ever used and their size makes it even more impressive. You can get a human incredibly fast.
- turquoisevar 3y agoApple’s customer service experience isn't nearly as nightmarish as your typical CS experience. The wait times seem nonexistent, and you can schedule a callback at a time of your choosing so you can skip the line entirely. That said, my personal favorite is just texting them over iMessage. No waiting, no reading off serial numbers and hoping the representative heard you correctly over a phone line with ancient audio quality, and no symmetrical communication that requires you to devote all your attention to the conversation. Simply get it done on your own time.
- deleted 3y ago[deleted]