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Apple's self repair program lets you link the parts to your device with a phone call, so that's moot

by nar001 3y ago

ge96 3y ago
Yeah he shows that process and how even doing that. There's lingering effects like face ID not working anymore or two brand new displays not working the same. iphone 15 https://youtu.be/dbRKQ0OjQeE?si=hb5lNXSwUYIxXyyj&t=323 https://youtu.be/dbRKQ0OjQeE?si=hb5lNXSwUYIxXyyj&t=323 mac https://youtu.be/r0Hwb5xvBn8?si=55apGCKsRoowUFL4&t=272 https://youtu.be/r0Hwb5xvBn8?si=55apGCKsRoowUFL4&t=272
- kodapoda 3y ago
  Doesn't he say in the video that the issues were resolved once he used Apple-certified parts and called them to link the parts to the device? He even confirmed that the Face ID issues are likely a security feature.
tacocataco 3y ago
I wonder how long it takes to reach the representative. So so soooo many companies hide behind excruciating customer service hell holes to get out of being responsible for fixing mistakes. "You can right to repair, you just have to wait 3 hours on the phone on the world's least stable customer service line." I shouldn't have to drag my balls through apple's pile of glass to use the product I purchased. This is nearly every giant corporation these days, so I guess i have to just stop purchasing anything but necessities. I should note I do not blame the customer service representatives for this. Most businesses are obviously running a skeleton crew and most of the people you talk go have zero authority to fix an issue.
- joshstrange 3y ago
  You've clearly never used Apple Support because they are by far the best support I've ever used and their size makes it even more impressive. You can get a human incredibly fast.
- turquoisevar 3y ago
  Apple’s customer service experience isn't nearly as nightmarish as your typical CS experience. The wait times seem nonexistent, and you can schedule a callback at a time of your choosing so you can skip the line entirely. That said, my personal favorite is just texting them over iMessage. No waiting, no reading off serial numbers and hoping the representative heard you correctly over a phone line with ancient audio quality, and no symmetrical communication that requires you to devote all your attention to the conversation. Simply get it done on your own time.
- deleted 3y ago
  [deleted]
__MatrixMan__ 3y ago
That's not really moot, it's a whole separate subsystem that you have to reason about. "Swap it with one that you know works" is a solid troubleshooting step that is completely ruined if you have to call a third party to do it. Besides, maybe the big solar flare comes and you can't call Apple for a few months or years. Offline repair needs to be possible.
- gjsman-1000 3y ago
  > Besides, maybe the big solar flare comes and you can't call Apple for a few months or years. Offline repair needs to be possible. If that happens, the cell towers are probably down, and your primary goal is to avoid starvation; not repair a phone that outside of taking photos is now basically useless. Also, where are you even charging your phone after such an event? How are you repairing that method and preventing that from getting stolen?
  - __MatrixMan__ 3y ago
    My thermostat occasionally reboots in some kind of recovery mode where it asks me to use the iOS app to configure it. So the use case would be reconfiguring it so I can call for heat in a blizzard. (I know which wire needs 24v to cut the thermostat out of the equation and talk directly to the furnace, but I'm sure there are cases where such a workaround isn't available.) There are some replacement parts lying around, so I anticipate that certain areas (the cities) will have power restored in weeks. It's figuring out how to fabricate new parts that will take years. Plus, some have solar panels. So power will likely be available for certain users well before long distance connectivity is restored. My solar panel inverter is also configured with an app that I would have a hard time coming by without internet (it's supposed to be a dealer only thing but I got them to set me up). It's an increasingly relevant part of the stack for things that are more important than cat videos.
    - vel0city 3y ago
      I'd tear that thermostat off the wall and get a different one today if it behaved that way.
realusername 3y ago
> Apple's self repair program lets you link the parts to your device with a phone call, so that's moot That's not going to work if you want to make a working phone out of two broken ones, it's the repair program which prevents you to repair that is moot.

Apple's self repair program lets you link the parts to your device with a phone call, so that's moot

by nar001 3y ago

Apple's self repair program lets you link the parts to your device with a phone call, so that's moot

ge96 3y ago

Yeah he shows that process and how even doing that. There's lingering effects like face ID not working anymore or two brand new displays not working the same. iphone 15 https://youtu.be/dbRKQ0OjQeE?si=hb5lNXSwUYIxXyyj&t=323 https://youtu.be/dbRKQ0OjQeE?si=hb5lNXSwUYIxXyyj&t=323 mac https://youtu.be/r0Hwb5xvBn8?si=55apGCKsRoowUFL4&t=272 https://youtu.be/r0Hwb5xvBn8?si=55apGCKsRoowUFL4&t=272

kodapoda 3y ago
Doesn't he say in the video that the issues were resolved once he used Apple-certified parts and called them to link the parts to the device? He even confirmed that the Face ID issues are likely a security feature.

tacocataco 3y ago

I wonder how long it takes to reach the representative. So so soooo many companies hide behind excruciating customer service hell holes to get out of being responsible for fixing mistakes. "You can right to repair, you just have to wait 3 hours on the phone on the world's least stable customer service line." I shouldn't have to drag my balls through apple's pile of glass to use the product I purchased. This is nearly every giant corporation these days, so I guess i have to just stop purchasing anything but necessities. I should note I do not blame the customer service representatives for this. Most businesses are obviously running a skeleton crew and most of the people you talk go have zero authority to fix an issue.

joshstrange 3y ago
You've clearly never used Apple Support because they are by far the best support I've ever used and their size makes it even more impressive. You can get a human incredibly fast.
turquoisevar 3y ago
Apple’s customer service experience isn't nearly as nightmarish as your typical CS experience. The wait times seem nonexistent, and you can schedule a callback at a time of your choosing so you can skip the line entirely. That said, my personal favorite is just texting them over iMessage. No waiting, no reading off serial numbers and hoping the representative heard you correctly over a phone line with ancient audio quality, and no symmetrical communication that requires you to devote all your attention to the conversation. Simply get it done on your own time.
deleted 3y ago
[deleted]

__MatrixMan__ 3y ago

That's not really moot, it's a whole separate subsystem that you have to reason about. "Swap it with one that you know works" is a solid troubleshooting step that is completely ruined if you have to call a third party to do it. Besides, maybe the big solar flare comes and you can't call Apple for a few months or years. Offline repair needs to be possible.

gjsman-1000 3y ago
> Besides, maybe the big solar flare comes and you can't call Apple for a few months or years. Offline repair needs to be possible. If that happens, the cell towers are probably down, and your primary goal is to avoid starvation; not repair a phone that outside of taking photos is now basically useless. Also, where are you even charging your phone after such an event? How are you repairing that method and preventing that from getting stolen?
- __MatrixMan__ 3y ago
  My thermostat occasionally reboots in some kind of recovery mode where it asks me to use the iOS app to configure it. So the use case would be reconfiguring it so I can call for heat in a blizzard. (I know which wire needs 24v to cut the thermostat out of the equation and talk directly to the furnace, but I'm sure there are cases where such a workaround isn't available.) There are some replacement parts lying around, so I anticipate that certain areas (the cities) will have power restored in weeks. It's figuring out how to fabricate new parts that will take years. Plus, some have solar panels. So power will likely be available for certain users well before long distance connectivity is restored. My solar panel inverter is also configured with an app that I would have a hard time coming by without internet (it's supposed to be a dealer only thing but I got them to set me up). It's an increasingly relevant part of the stack for things that are more important than cat videos.
  - vel0city 3y ago
    I'd tear that thermostat off the wall and get a different one today if it behaved that way.

realusername 3y ago

> Apple's self repair program lets you link the parts to your device with a phone call, so that's moot That's not going to work if you want to make a working phone out of two broken ones, it's the repair program which prevents you to repair that is moot.