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Lucky there. UK here. A couple of years back I had a macbook pro delivered to me. It was delivered to the correct number on a different road. The POD had a phot

by baz00 3y ago

Lucky there. UK here. A couple of years back I had a macbook pro delivered to me. It was delivered to the correct number on a different road. The POD had a photo of the front door and the person. I recognised the front door as it was on a local estate. Phoned delivery company up (DPD) and they said that they delivered it to the correct location and wouldn't do anything about it. Went round there and the guy said "um, it's mine now. Finders keepers. What are you going to do about it?". So I phoned the police. They never turned up. I opened up a credit card chargeback. But I was complaining about this to someone in the school playground and someone else overheard it. Turns out she was his next door neighbour. Said "I'll get it back for you". Sure enough that afternoon she turned up with it! Turns out the guy was a convicted paedophile and she knew that and said if he didn't give it back she'd tell everyone on the estate. You need leverage or a good police force against criminals. The latter is rare so I suspect that taking matters in to your own hands is sometimes required.

timwis 3y ago
Hey just so you’re aware for the future, it’s the seller’s responsibility to get your item delivered to you, so if you hadn’t recovered it, it would be on Apple to resolve it. They would then take it up with the shipping company. More detail: https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/ https://www.citizensadvice.org.uk/consumer/somethings-gone-w...
hinkley 3y ago
You did a cryptographically secure deletion of that hard drive, right? Even odds there were bad things in that drive.
- baz00 3y ago
  It was still sealed. It was probably on Facebook marketplace.
gadders 3y ago
This is like an episode of Shameless. Sounds a lot like when I grew up. Except we didn't have macbooks or online shopping.
squokko 3y ago
I hope she still told everyone on the estate...
INTPenis 3y ago
>a good police force What do you expect the police to do in this situation? They can't just walk into people's homes over your word. OP at least had a noise which in the states I assume is probable cause or something. And even then they'd have to come back with a warrant but got the headphones because the suspect felt defeated. Your situation is bizarre, the helpless feeling of knowing where your stolen item is and not be able to do anything about it. But it's not solvable by the police unless you have more evidence. For example you could have recorded your neighbor saying those things to you. Here in Sweden petty theft is 99% an insurance issue. I even heard one case where their boat was stolen with an airtag on it and it was traced to a particular driveway. The police here won't even pick up the case, it goes into a pile of other theft cases and the owner can use the ID to file an insurance claim. It's very sad on the surface. But maybe they have their reasons.
- starfleet_bop 3y ago
  File a civil claim, burden of proof is even lower.
- guntherhermann 3y ago
  >The POD had a photo of the front door and the person. I recognised the front door as it was on a local estate. What more evidence do you need?
  - INTPenis 3y ago
    Ok I just read on a delivery company website that they have in fact started taking photos of the moment of delivery. Wow. That is incredible. Here I always opt for delivery at a pick up location and use my electronic ID to pick it up so I had never expected delivery drivers to take, and store, photos of people.
    - kwhitefoot 3y ago
      Photos are useless unless they are photos of the person and goods together. A DHL courier claimed that I had signed for a package and claimed that a picture of my postbox with an envelope in it was proof of delivery.
Angostura 3y ago
Just a small note, but your contract is with the retailer - if it's not delivered, tell Apple or whoever. It is up to them to get the goods to you.
- baz00 3y ago
  Try that with most retailers and the conversation ends at delivered. Your only option is to hit them with a summons and that's not a guarantee. So with due respect that reality doesn't exist. One reason I buy stuff from Amazon mostly is they are big enough to eat the issues and I put enough business through one service to be a customer worth keeping. Everyone else, not so much. I won't go into how shit Apple are on this front.
  - dml2135 3y ago
    Just do a chargeback then
    - jeromegv 3y ago
      That charge back might ask for tracking number, which will also says delivered. So they will ask you to call your insurance instead if your stuff got stolen on your porch. It's a very tricky situation.
      - wombat-man 3y ago
        but there's a picture from the delivery company of it delivered to the wrong home.
    - watersb 3y ago
      I'm in the middle of a problem with an item either mid-delivered or not delivered, with unresponsive retailer. I started a dispute with my credit card company, but yesterday they emailed to tell me that they had "concluded their investigation" and that the item had indeed been delivered. No further information. Just "it was delivered, you owe the retailer". Apple Card uses Goldman Sachs for the bank and the customer service. While Apple may be an experienced provider of retail services, this sort of thing is relatively new to Goldman Sachs. I contacted customer service and they believe that a report regarding the investigation will be sent to me. They might even have a delivery address. The order was placed four months ago... Good luck getting through a situation like this with good outcome. It depends on all the players involved.
Zenst 3y ago
That's shocking and also lucky. Had that neighbour not overheard or intervened, you would have had a known paedophile using a computer that could be tracked to you via sales used for a crime that the police would have acted upon and caused you more pain and suffering. I've also learned the hard way, there again I have had police make so many mistakes for crimes in the past and ignore hard evidence that I lost faith in them years ago sadly. But this is the UK. Though in your case, at stage it was at, once you had asked the recipient for it back and they said no, the police should have intervened due to the law of https://en.wikipedia.org/wiki/Theft_by_finding https://en.wikipedia.org/wiki/Theft_by_finding and acted. Equally, the onus to prove delivery is upon the courier and again, you had a case there with them, so shouldn't of had to go thru that. I agree, taking the law into your own hands alas seems to be the best solution in so many matters in the UK from my experience, sad and wrong but heck, we all want a simple life. Also note from experience, the police (from a UK perspective) are not as aware of the laws as you would expect and had them tell me a matter was a civil matter and not criminal and raised complaint and had that upheld (lots of those) as they were wrong and the common laypersons expectations of the police is far short from reality, so always stand your ground and don't let anything slide as I used to do as it only erodes you away and enables incompetence to prevail. That all said there are some good police (those that care and do their job properly) but sadly not as common as one would expect.
Trencin 3y ago
I wonder whether you are a screenplay writer rather than an Engineer.

by baz00 3y ago

timwis 3y ago

Hey just so you’re aware for the future, it’s the seller’s responsibility to get your item delivered to you, so if you hadn’t recovered it, it would be on Apple to resolve it. They would then take it up with the shipping company. More detail: https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/ https://www.citizensadvice.org.uk/consumer/somethings-gone-w...

hinkley 3y ago

You did a cryptographically secure deletion of that hard drive, right? Even odds there were bad things in that drive.

baz00 3y ago
It was still sealed. It was probably on Facebook marketplace.

gadders 3y ago

This is like an episode of Shameless. Sounds a lot like when I grew up. Except we didn't have macbooks or online shopping.

squokko 3y ago

I hope she still told everyone on the estate...

INTPenis 3y ago

>a good police force What do you expect the police to do in this situation? They can't just walk into people's homes over your word. OP at least had a noise which in the states I assume is probable cause or something. And even then they'd have to come back with a warrant but got the headphones because the suspect felt defeated. Your situation is bizarre, the helpless feeling of knowing where your stolen item is and not be able to do anything about it. But it's not solvable by the police unless you have more evidence. For example you could have recorded your neighbor saying those things to you. Here in Sweden petty theft is 99% an insurance issue. I even heard one case where their boat was stolen with an airtag on it and it was traced to a particular driveway. The police here won't even pick up the case, it goes into a pile of other theft cases and the owner can use the ID to file an insurance claim. It's very sad on the surface. But maybe they have their reasons.

starfleet_bop 3y ago
File a civil claim, burden of proof is even lower.
guntherhermann 3y ago
>The POD had a photo of the front door and the person. I recognised the front door as it was on a local estate. What more evidence do you need?
- INTPenis 3y ago
  Ok I just read on a delivery company website that they have in fact started taking photos of the moment of delivery. Wow. That is incredible. Here I always opt for delivery at a pick up location and use my electronic ID to pick it up so I had never expected delivery drivers to take, and store, photos of people.
  - kwhitefoot 3y ago
    Photos are useless unless they are photos of the person and goods together. A DHL courier claimed that I had signed for a package and claimed that a picture of my postbox with an envelope in it was proof of delivery.

Angostura 3y ago

Just a small note, but your contract is with the retailer - if it's not delivered, tell Apple or whoever. It is up to them to get the goods to you.

baz00 3y ago
Try that with most retailers and the conversation ends at delivered. Your only option is to hit them with a summons and that's not a guarantee. So with due respect that reality doesn't exist. One reason I buy stuff from Amazon mostly is they are big enough to eat the issues and I put enough business through one service to be a customer worth keeping. Everyone else, not so much. I won't go into how shit Apple are on this front.
- dml2135 3y ago
  Just do a chargeback then
  - jeromegv 3y ago
    That charge back might ask for tracking number, which will also says delivered. So they will ask you to call your insurance instead if your stuff got stolen on your porch. It's a very tricky situation.
    - wombat-man 3y ago
      but there's a picture from the delivery company of it delivered to the wrong home.
  - watersb 3y ago
    I'm in the middle of a problem with an item either mid-delivered or not delivered, with unresponsive retailer. I started a dispute with my credit card company, but yesterday they emailed to tell me that they had "concluded their investigation" and that the item had indeed been delivered. No further information. Just "it was delivered, you owe the retailer". Apple Card uses Goldman Sachs for the bank and the customer service. While Apple may be an experienced provider of retail services, this sort of thing is relatively new to Goldman Sachs. I contacted customer service and they believe that a report regarding the investigation will be sent to me. They might even have a delivery address. The order was placed four months ago... Good luck getting through a situation like this with good outcome. It depends on all the players involved.

Zenst 3y ago

That's shocking and also lucky. Had that neighbour not overheard or intervened, you would have had a known paedophile using a computer that could be tracked to you via sales used for a crime that the police would have acted upon and caused you more pain and suffering. I've also learned the hard way, there again I have had police make so many mistakes for crimes in the past and ignore hard evidence that I lost faith in them years ago sadly. But this is the UK. Though in your case, at stage it was at, once you had asked the recipient for it back and they said no, the police should have intervened due to the law of https://en.wikipedia.org/wiki/Theft_by_finding https://en.wikipedia.org/wiki/Theft_by_finding and acted. Equally, the onus to prove delivery is upon the courier and again, you had a case there with them, so shouldn't of had to go thru that. I agree, taking the law into your own hands alas seems to be the best solution in so many matters in the UK from my experience, sad and wrong but heck, we all want a simple life. Also note from experience, the police (from a UK perspective) are not as aware of the laws as you would expect and had them tell me a matter was a civil matter and not criminal and raised complaint and had that upheld (lots of those) as they were wrong and the common laypersons expectations of the police is far short from reality, so always stand your ground and don't let anything slide as I used to do as it only erodes you away and enables incompetence to prevail. That all said there are some good police (those that care and do their job properly) but sadly not as common as one would expect.

Trencin 3y ago

I wonder whether you are a screenplay writer rather than an Engineer.