Rinse and repeat - someone complains about cloud provider, a cloud provider person shows up and makes a "we want to hear more about your problems" statement, pe

Rinse and repeat - someone complains about cloud provider, a cloud provider person shows up and makes a "we want to hear more about your problems" statement, people reply, they do nothing. How many times has this happened? I'm more disgusted by the farce than by the lack of action. Don't you have feedback buttons on the docs? What happens to the feedback from those? Please prove you consider feedback before asking people for more of it.