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To be clear I'm in the don't trust Google camp. But I am not a Google customer. I am a Google user. I use all sorts of Google properties, but i dont give them
by bruce511 3y ago
To be clear I'm in the don't trust Google camp.
But I am not a Google customer. I am a Google user. I use all sorts of Google properties, but i dont give them any money.
What most Gmail users call "customer support" is really "user support". Your free account has the durability of what you pay - zero.
So should we judge customer support based on user support? Technically no. Do we? Of course we do. We absolutely judge the unseen experience on other things we can see.
Quite literally, we judge a book by its cover.
Google has a reputation for bad support. It has earned this reputation from endless free users. It may not be fair, it may not be true, but it exists.
Equally it has a reputation for shutting down services. Popular services. Gmail is likely safe. GCP is likely safe. Am I gonna bet my business existence on "likely"?
Not likely.