GCP starter earning a bad reputation for reliability, transparency, and support on day one. Maybe that's changed? I feel like a see a "GCK is hosed, google supp

GCP starter earning a bad reputation for reliability, transparency, and support on day one. Maybe that's changed? I feel like a see a "GCK is hosed, google support is AWOL, our production environment has been down for 48 hours with no ETA" post on HN once a year. Again, I'm willing to be wrong about recent reality, but GCP does not have a good reputation with its customers.