My ipod 3rd gen broke in 2005. Mailed support, I had a new one mailed few days later. They didn't even bother checking whether it was broke, or even retired it,

My ipod 3rd gen broke in 2005. Mailed support, I had a new one mailed few days later. They didn't even bother checking whether it was broke, or even retired it, they just sent me a new one. I don't like Apple too much and try to avoid their products, but can't lie never had such a good customer experience.