3 ms·
Even amazon seems to do a lot to err on the side of "automatically make the customer happy" rather than "actually have someone look into the problem" (I did a r
by eichin 3y ago
Even amazon seems to do a lot to err on the side of "automatically make the customer happy" rather than "actually have someone look into the problem" (I did a recent round of "order a three-pack, get a singleton labelled as a three pack, return for replacement, the replacement was also a singleton, return for refund" - they were prompt about the replacement, and prompt about the refund, very straightforward - but I actually wanted 6 of the items (and got someone else to not even order them to avoid dealing with this.) This is a pretty straightforward inventory problem, and I'm not convinced amazon even got any "signal" about it from the interaction. (And after all, the alternate items I ordered... were still from amazon, so they don't have a problem either, really...)
- b112 3y agoI had this same issue a few time too. Ordered five 3-packs. Receive one three pack, and 4 singles. I am convinced a robot just snags "one of each" from a bin, and if some packs are broken apart and separate... then they meet that logic.
- brightlancer 3y ago> Even amazon seems to do a lot to err on the side of "automatically make the customer happy" I can't find the article now, but I read a piece about the volume of returns and what happens to them ("reverse logistics"). Basically, companies find it's more profitable to always allow returns and keep the customers happy -- and often, they'll let the customer keep the "returned" product because even if the product works 100%, the cost to ship and verify is below what they'll make reselling it. I thought this was an interesting contrast to LL Bean, who a few years back decided to end their lifetime guarantee, and naturally upset some lifetime customers.