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Google's support is the worst. Have an issue like those random nonsense error messages, good luck getting it resolved. AWS is complete the opposite. I had a

by adrr 3y ago

Google's support is the worst. Have an issue like those random nonsense error messages, good luck getting it resolved. AWS is complete the opposite. I had an issue Aurora Postgres and got to chat with the product manager of the product. Google could have the best products on the market but no one is going to use them if the support isn't there. I was sad when Looker got bought by google. I remember having issues with setting up looker and using their chat functionality and having the CEO of Looker answer my question.

latchkey 3y ago
> Google's support is the worst. 5 minutes later, the "technical writing manager on GCP", makes a helpful comment on this thread.
- mdaniel 3y ago
  Well, AIUI "reach the front page of HN" was always the only cited way of getting any help with a Google problem, so in that way this is a derivative of that scenario
  - mdhb 3y ago
    Also I never see this mentioned but just for anyone who isn’t clear… Google do actually offer great support, I pay like $30 a month for it and I can speak with real engineers who give super detailed answers. It’s just not free. But the paid offering is great in my experience.
    - _cenw 3y ago
      I've used GCP support on accounts with huge support contracts and enterprise agreements and it's still a bit of a wash if you get good support on your first, second or even third run around the reply button. At least it isn't (paid) Azure Support - that one is noticeably outsourced to people that sometimes lack basic comprehension for the problem. I once asked about their VPN Gateway and got a random API Gateway response, then nothing for a week, and then a new rep.
  - latchkey 3y ago
    Yea, that's not true at all of GCP... you're just propagating a myth.
    - adrr 3y ago
      Why is GCP a distance 3rd with cloud providers? They used to be second. They literally will throw tens of thousands of dollars of free development to get you to switch. Amazon may give some service credits if you're willing to switch an application over to them. EKS and GKE are on par with each other. So its not technology holding them back.
      - latchkey 3y ago
        > Why is GCP a distance 3rd with cloud providers? Honestly, it boggles my mind. Bad marketing seems to be the driving force here. “Nobody ever gets fired for buying IBM.” If you've actually spent time building on their platform though, it feels like you're in some sort of inner circle of knowledge. The stuff works, and works really well.

by adrr 3y ago

latchkey 3y ago

> Google's support is the worst. 5 minutes later, the "technical writing manager on GCP", makes a helpful comment on this thread.

mdaniel 3y ago
Well, AIUI "reach the front page of HN" was always the only cited way of getting any help with a Google problem, so in that way this is a derivative of that scenario
- mdhb 3y ago
  Also I never see this mentioned but just for anyone who isn’t clear… Google do actually offer great support, I pay like $30 a month for it and I can speak with real engineers who give super detailed answers. It’s just not free. But the paid offering is great in my experience.
  - _cenw 3y ago
    I've used GCP support on accounts with huge support contracts and enterprise agreements and it's still a bit of a wash if you get good support on your first, second or even third run around the reply button. At least it isn't (paid) Azure Support - that one is noticeably outsourced to people that sometimes lack basic comprehension for the problem. I once asked about their VPN Gateway and got a random API Gateway response, then nothing for a week, and then a new rep.
- latchkey 3y ago
  Yea, that's not true at all of GCP... you're just propagating a myth.
  - adrr 3y ago
    Why is GCP a distance 3rd with cloud providers? They used to be second. They literally will throw tens of thousands of dollars of free development to get you to switch. Amazon may give some service credits if you're willing to switch an application over to them. EKS and GKE are on par with each other. So its not technology holding them back.
    - latchkey 3y ago
      > Why is GCP a distance 3rd with cloud providers? Honestly, it boggles my mind. Bad marketing seems to be the driving force here. “Nobody ever gets fired for buying IBM.” If you've actually spent time building on their platform though, it feels like you're in some sort of inner circle of knowledge. The stuff works, and works really well.