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> Users don't care about technical debt. > > > Falsehoods Project Managers Believe About Technical Debt If users care about something, then it's either a miss
by NateEag 3y ago
> Users don't care about technical debt.
>
> > Falsehoods Project Managers Believe About Technical Debt
If users care about something, then it's either a missing feature or a bug (/ UX flaw), _by definition_.
Sure, we could argue definitions, but over the years I've concluded that "technical debt" is only a useful label if it means "things that make development harder but don't impact the user interface."
Latency optimization? That's a UX improvement, not tech debt.
Supporting characters in existing customer names? Bugfix, not tech debt.
- corbezzoli 3y agoBut technical debt slows everything down. I’ve seen first hand whole modules of a system ignored because nobody wanted to touch them. All the bugs in them can’t be fixed in 5 minutes.
- NateEag 3y agoFor sure. Tech debt can be much worse than the average manager realizes. I thought it was worth pointing out that the described issue wasn't actually tech debt, though.