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Because Google doesn't exists for you, it exists for shareholders. They calculated that not having customer support is more profitable, end of story.
by MaxikCZ 3y ago
Because Google doesn't exists for you, it exists for shareholders. They calculated that not having customer support is more profitable, end of story.
- screye 3y agoBeing a losing member of the cloud race after inventing every modern systems paradigm is profitable ? Missing the entire LLM/Diffusion cycle despite having laid the groundwork for it is profitable ? Their peer tech companies - MSFT, AAPL, AMZN all managed to become industry leaders into a completely different sector while maintaining their moat in their original revenue sources. Google is still only makes money on ads. Google has created a monster products in B2C search, ads and software platforms. But, their B2C services are lagging far behind, and customer service really helps here.