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> Google... Phenomenal engineering, and horrible customer service How can a company with THAT MUCH MONEY be THAT plagued with an issue that everyone has been s
by screye 3y ago
> Google... Phenomenal engineering, and horrible customer service
How can a company with THAT MUCH MONEY be THAT plagued with an issue that everyone has been shouting about for more than a decade ??
I wonder if there is a business model in contracting in Google's customer care. I'm sure someone could do a lot better with Google's customer budget. Google can start off with a few departments, and then have performance based expansion. If it goes too well, they can always get acquired in.
- MaxikCZ 3y agoBecause Google doesn't exists for you, it exists for shareholders. They calculated that not having customer support is more profitable, end of story.
- screye 3y agoBeing a losing member of the cloud race after inventing every modern systems paradigm is profitable ? Missing the entire LLM/Diffusion cycle despite having laid the groundwork for it is profitable ? Their peer tech companies - MSFT, AAPL, AMZN all managed to become industry leaders into a completely different sector while maintaining their moat in their original revenue sources. Google is still only makes money on ads. Google has created a monster products in B2C search, ads and software platforms. But, their B2C services are lagging far behind, and customer service really helps here.