4 ms·

The least bad solution for the bank is probably to close the customer’s account, because overhauling the system will surely be too expensive. No, it’s not a go

• soneil 3y ago
  "realistically" .. I don't think it's much to ask a Belgian bank (or offering accounts in Belgium) to actually support Belgian customers? Unless they let go of every single customer with diacritics in their name, the complaint would still stand. Especially since the case is brought by a government body, not the end-customer. The "throw your hands in the air" move for the bank wouldn't be to ditch this single customer, it'd be to ditch the entire eurozone. Remediation is likely cheaper.
  • bdowling 3y ago
    There appears to be a supreme court of Belgium (called the Court of Cassation), so maybe the bank has another possible appeal. I’m sure it will be expensive.
    • masklinn 3y ago
      It seems doubtful they’d win in cassation as the GDPR does literally say that personal data shall be accurate (article 5 1.d) and that personal data subjects have a right of rectification (article 14). Their only possible argument would be that fixing their shit is not a “reasonable step”. I’m not sure that even falls under the purview of the cour de cassation, but IANAL so I’m not quite clear on what a “matter of law” is exactly.
• mort96 3y ago
  Closing a customer's account because they made a lawful request for something they're entitled to through the GDPR sounds incredibly illegal.
• arp242 3y ago
  They were already in the process of overhauling the systems, which will allow diacritics, and expected it will be finished in 2020 (I don't know if they met that target).