Oh, I get it - modifying the system costs money that the bank is not willing to spend. After all, only one person complained. If it happened her, in the US, fi

Oh, I get it - modifying the system costs money that the bank is not willing to spend. After all, only one person complained. If it happened her, in the US, fixing the issue would be a very expensive process, probably requiring replacement of the entire system and triggering tons of audits, etc.