> Nah, it was great. Lots of people really liked it. That's great! Except now it's gone and you've spent years conditioning all of your users to complain publi

> Nah, it was great. Lots of people really liked it. That's great! Except now it's gone and you've spent years conditioning all of your users to complain publicly about any issues instead of using your customer support service, and you've just lost the ability to send replies. Is that a bug? Who knows! You can't fix it either way.