Depends. Can they actually represent Google? If you call, saying you cannot access your account, will they help you or just refer you to Google? If you call and

Depends. Can they actually represent Google? If you call, saying you cannot access your account, will they help you or just refer you to Google? If you call and ask about AdWords, will they transfer you to an AdWords representative or refer you to Google. White label support is much different than outsourced support.